Terms and Conditions

Contact us at ginger@theneonpipe.com with any questions regarding Shipping or returns


Please allow 3-5 business days for delivery.

Returns & Refunds

Grinders & Vaporizers may be returned, unopened, within 30 days for a full refund, minus a 20% restocking fee. Shipping is on us, if the return is a result of our error (you received an incorrect or defective item, etc.).

We do not accept returns on used products. Please inspect all purchases closely. If we choose to authorize a return on glass, the purchaser is subject to a 20% restocking fee.

If your order arrives damaged, please contact us at 207-285-7420 or email ginger@theneonpipe.com within 24 hours to notify us. Once notified, you will be requested to send the broken piece back to us immediately. We will refund you the shipping cost and send you a replacement, if one is available, once we receive the broken item.

If you want to Change, Return or Cancel your order there will be a 20% restocking fee added. If you want to return your order you are responsible for paying shipping both ways.

The 20% restocking fee can be waived for the following reasons:

  • Shipping Damage
  • Defective Product
  • Product is not what was advertised
  • Received the incorrect product

Please contact us with any questions or concerns with any of the above at ginger@theneonpipe.com